Cascade Asset Management is a leading provider of IT Asset Disposition (ITAD) solutions. Serving clients across 36 states, Cascade offers services such as on-site decommissioning, secure data destruction, logistics, inventory tracking, and asset resale or recycling. With a focus on sustainability, Cascade adheres to the highest environmental and security standards, including e-Stewards and NAID AAA certifications. Cascade helps organizations maximize the value of their IT assets while minimizing environmental and compliance risks.
The problem.
- Manual and Cumbersome Data Handling
- The client’s ITAD process required creating and managing multiple spreadsheets.
- Asset data, including make, model, serial number, and asset tag, was shared via spreadsheets prior to pickups.
- Validation spreadsheets had to be manually populated, often under time constraints, leading to accuracy errors.
- Delays and Dependence on Key Personnel
- Spreadsheets were not always delivered in a timely manner.
- If the person responsible for creating validation sheets was unavailable, it caused significant delays and stress.
- Process Inefficiencies
- Field technicians spent considerable time scanning and validating each asset against both serial numbers and asset tags.
- Errors in serial number entry affected quality and accuracy, often necessitating time-consuming searches to locate or correct asset information.
- The overall validation process consumed excessive onsite time.
The solution.
- Streamlined and Accurate Scanning
- All assets are scanned directly into the system, eliminating the need for creating manual validation forms.
- Scanning is faster and more reliable, reducing the likelihood of errors.
- The system’s filtering and sorting tools make it easier to identify assets that don’t validate.
- Reduced Onsite Time
- The intuitive workflow and streamlined processes significantly reduced manual effort.
- Onsite billing time decreased by over 40%, saving client’s money and improving field technician efficiency.
- Improved Reconciliation
- Assets that were not found onsite were quickly identified, allowing the team to determine their status efficiently.
- Reconciliation on the backend became easier with better tracking tools.
- Smoother Workflow Integration
- The integrated system consolidated multiple steps into one cohesive process.
- While there was an initial learning curve, the transition was smooth for most users, resulting in a better overall workflow with reduced room for error.
- Enhanced Client Satisfaction
- By saving client’s money and reducing time spent on asset pickups, the overall client experience improved.
“Our client’s on-site billing time was reduced by 40.73% by implementing AssetTrack. This saves our client’s money, which makes them a happier client!”
– Cascade, Account Manager
Implementing AssetTrack transformed the client’s ITAD process, addressing pain points related to manual workflows, data accuracy, and onsite inefficiencies. By streamlining operations, improving accuracy, and saving time and costs, AssetTrack has become an invaluable tool for enhancing ITAD workflows and ensuring client satisfaction. “In summary, AssetTrack has been a positive change, especially in terms of speed, accuracy, and ease of scanning.”
