Careers
Are you interested working at AMI?
At AMI, we’re always on the lookout for passionate, driven individuals to join our growing team. If you’re excited about innovation, collaboration, and making a real impact, we’d love to hear from you!
Send your resume to [email protected] and let’s start a conversation about how you can be a part of our team!
Why work at AMI?
We believe in fostering a culture where curiosity and courage drive innovation. We encourage our team members to share their imperfect ideas early and invite feedback to make them even better. Communication is key, so we promote direct, kind, and respectful interactions that help everyone grow.
We value ownership and accountability—whether you’re handling tasks yourself or collaborating with others, ensuring the job gets done is a top priority. At AMI, we also embrace change, recognizing that continuous improvement is essential in an ever-evolving world.
Join us, and be part of a team that’s always striving for progress and excellence!
Open Positions
Account Manager
Role Overview
We are seeking a dynamic and results-oriented Account Manager to join our team. As an Account Manager, you will be responsible for managing and growing a portfolio of existing customers. You will be the primary point of contact for customers, building strong relationships and ensuring their satisfaction.
Key Responsibilities
• Build and maintain strong relationships with key decision-makers at client organizations.
• Proactively engage with customers to understand their needs and challenges.
• Address client inquiries and concerns promptly and effectively.
• Develop and execute strategic account plans to achieve growth objectives.
• Identify opportunities for upselling and cross-selling additional products and services.
• Collaborate with the sales and product teams to develop customized solutions for customers.
• Negotiate and close renewals to ensure the retention of existing customers.
• Forecast and track key account metrics.
• Ensure customer satisfaction and adoption of our software solutions.
• Conduct regular business reviews with customers to assess performance and identify areas for improvement.
• Engage Delivery team when new capabilities or customer enhancements are requested.
• Maintain consistent engagement with the customer throughout the project to ensure their satisfaction.
• Deliver high-level product feature demonstrations tailored to customer needs.
• Communicate product enhancements to customers.
• Assisting in the customer onboarding/offboarding process.
• Maintaining and updating the CRM tool with current customer data.
Qualifications
• Proven track record in building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills with customers and internal teams.
• Proficiency in CRM tools.
• Excellent time management and organizational skills.
• Strong problem-solving and decision-making skills.
• Ability to work independently, fully remote, and as a team to meet deadlines.
• Experience in technology-based industry.
• Experience in customer success or account management roles.
• Excellent documentation and presentation skills.
• Ability to analyze data and identify trends.
Preferred Qualifications
• Degree in business related field.
• In-depth understanding of sales processes and methodologies.
• Experience with sales enablement tools.
• Experience with subscription software account management.
